FAQ
Where does Lewis Tea & Co. source its tea?
Lewis Tea & CO, we source from the top 2% of all teas produced in the world.
Where does tea come from?
All varietals of tea (black, green, oolong, white, & pu-erh) come from the camellia sinensis plant, which grows mainly in tropical and sub-tropical climates. What makes each tea different is how they are grown, harvested and processed.
How many varietals of the camellia sinesis plant are there?
There are 3 principal varietals of the camellia sinensis plant that are used to cultivate tea: camellia sinensis sinensis (China, Japan), camelia sinensis assamica (India, Sri Lanka), and camellia sinensis cambod. From these main varietals, there are thousands of sub-varietal.
What kind of teas do you carry?
We carry a full line of teas including White, Green, Oolong, Black, Pu-erh, Tisanes and Ayurvedic teas.
What about Rooibos, Yerba Mate, and other herbal teas?
Technically, any “tea” that does not come from the camellia sinensis plant isn’t actually a “tea” at all. These herbs fit into their own categories. Rooibos, or “red tea”, comes from a South African bush. Rooibos, just like most herbal hot water infusions, is naturally caffeine free, yet it contains many of the same beneficial properties associated with tea. Yerba Mate and Guayusa are closely related cousins from the holly family and are native to South America. Yerba Mate and Guayusa have a slightly higher caffeine content than tea but not as much as coffee.
What is Matcha?
Matcha is made from a shade grown green tea, known as Gyokuro, which is carefully steamed and meticulously dried. After the steaming process, the leaves are separated from the stems. The leaves alone, called tencha, are grounded into a powder called matcha. It is prepared by whisking the tea powder with hot water in a ceramic bowl. Matcha is the primary form of tea used in traditional Japanese tea ceremonies. The sweet flavor of matcha is due to the amount of amino acids present in the tea and the higher the quality, the sweeter and deeper the flavor is.
Where can I find your teas?
You can find our entire selection of teas on our website.
Are your teas always guaranteed to be fresh?
At Lewis Tea & Co., we are committed to the quality and consistency of our teas. Whether you purchase your tea during Summer or Winter, we guarantee that it always be the same great taste and freshness that you love.
Are your teas Kosher?
All of our teas, tisanes, flavored or unflavored are Kosher. We have periodic Kosher Certification inspections to ensure we meet the strict Orthodox Union standards.
Can I steep my tea more than once?
Many teas can and should be re-steeped. In many cases, the flavor profile will be unique with each steeping. Re-steeping is not necessarily recommended for tisanes. You should also only re-steep within the first couple of hours of the first infusion.
Which teas are suitable to drink while pregnant or breastfeeding?
Unfortunately, we are unable to provide medical advice for those who are pregnant or breastfeeding. It is best to chat with your health care professional who will be able to recommend a tea for you.
Do your teas contain any artificial flavors or colors?
We are pleased to offer teas that are naturally flavored and do not contain any artificial flavors, colors, or sugar!
Does Lewis Tea & Co. tea contain caffeine?
As a rule of thumb, all teas from the tea plant contain caffeine. Therefore black, green, oolong and white teas all contain various levels of caffeine. As tea is a natural crop, many factors, including harvest, rainfall and region, can change the level of caffeine. Therefore, it is difficult to put an exact number on it!
Do you carry any decaffeinated teas?
The only decaf tea we carry is our signature tea – Home Town Spice. However, we do carry a wide range of naturally caffeine free herbal teas.
What is the best way to store my tea?
All our teas are packed in sealed, standup tea pouches that are designed to protect your tea leaves from light and moisture. A zip lock keeps your tea fresh even after opening. Teas are best stored dry, kept as airtight as possible, out of direct sunlight, and away from heat. Tea will absorb any surrounding aromas and can also be damaged by UV light. Our foil-lined re-sealable Kraft bags are an excellent way to store your tea.
What is the shelf life of your tea?
The shelf life of tea is largely dependent on how the tea is stored.
The shelf life of tea is largely dependent on how the tea is stored. Keeping your teas away from light, heat, and moisture will ensure the highest quality and longest shelf stability. Keep your tea in a dry place at room temperature. You never want to put the tea in the fridge, as it may attract moisture. As long as you follow these suggestions your tea should stay fresh for a year or longer.
Is it safe to use my Credit Card on your website?
Absolutely! We can keep your personal information safe and secure by utilizing Secure Socket Layers (SSL) encryption technology. For maximum security, we use a secure server that encrypts all your ordering information, including your name, address, and credit card number.
Is your website secure?
Some online merchants only encrypt their checkout pages. Not us! You can rest assured that our ENTIRE website is encrypted, and your information is safe. Your privacy is also equally important to us. We will never sell or transfer any of your data. Check out our Terms & Conditions for more info.
I got an error message on the website…
Our website is state of the art 😉 Because of this, it may not function on older browsers. Try updating your browser or trying a different browser. If your problems persist, please reach out to us.
Payment Methods
Lewis Tea & Co. accepts Visa, MasterCard, American Express and PayPal. We do not currently accept personal checks, money orders, international wire transfers, or Smart Cards.
When does my new subscription ship?
Please allow up to 3 weeks for your first box to arrive.
When does my recurring subscription ship?
Subsequent boxes will ship within 2 weeks of your original order anniversary date on a monthly basis until you cancel your subscription. shipping rates apply. Please email us at info@lewisteascompany.com for specific questions about rates.
Why can’t I find my favorite Lewis Tea & Co. product on your website?
There are numerous reasons why certain teas or tea ware may become discontinued or temporarily unavailable. It could be because it was a seasonal tea, or we might not be able to source specific teas or ingredients necessary to make the blend (whether it be because of weather or climate conditions, price or scarcity of ingredients), or it could just be that it isn’t a big mover for us and we are clearing space for an even more exciting tea or blend.
Do you blend your own teas?
Yes, some teas we do blend ourselves! We also have close relationships with our manufacturers and importers, who help us blend some of our teas.
Products Availability
All products online are in stock unless there is an out of stock notice.
If you cannot find a past product in our online store, most likely it is because the product has run out of stock and is not coming back anytime soon. For products that we expect to receive a new batch within weeks’ time, we usually keep the product visible in our store. However, if it is permanently not coming back or not expected within a reasonable amount of time, they will not be visible. To see an overview of these out of stock products you can visit this page: Out of Stock Tea and Tea ware.
Are your teas Gluten free?
All our teas are gluten free, although not all our teas, botanicals and other ingredients come from gluten free certified suppliers.
Do any of your teas contain nuts?
The only tea contain actual nuts is the Antioxidant Triple Threat. As with gluten free not all our teas, botanicals and other ingredients come from certified nut free suppliers.
How many calories are in a cup of tea?
A cup of unflavored tea has 0 calories.
A trace amount of calories may come from the fruit and or flavorings that are added.
Do your teas contain any dairy/lactose products?
The following tea blend does have white chocolate containing dairy: Matcha Latte
Do your teas contain flavorings?
Many of our teas are straight and pure – just tea leaves. Other teas contain fruits and spices or are naturally flavored.
What is the difference between natural and artificial flavoring?
Both flavorings are made in a laboratory by a trained professional, a Flavorist, by blending either natural chemicals or synthetic chemicals to create a flavor. Natural flavors are those that are derived from nature and have not undergone any extreme physical processing conditions during development. Artificial flavors are essentially man made. Many artificial flavors contain natural ingredients as well as synthetically manufactured flavor material.
Then we have other teas which do contain flavorings. These teas are thoroughly tested for purity, and many of the flavorings still come from natural sources. Plus, the actual amount of flavoring in your cup is almost nothing – barely 0.001%! But if that is still not your cup of tea, we have got plenty of pure and naturally flavored teas that are sure to please.
Shipping Information
Can I ship to a PO Box?
Yes. All orders placed with a PO BOX shipping address will arrive via US Mail, as UPS cannot ship to PO Boxes.
How much does shipping cost?
Shipping usually costs $9.50, and shipping to western Europe usually costs $13.50 – $17.00.
How can I track my order?
A notification of shipment is sent to the email address you have provided with your Lewis Tea & Co. account. The email you receive will contain either a UPS or US Mail Tracking Number, which can be used to check the status of your shipment via www.ups.com or www.usps.com.
How do you pack my order?
We use hard carton boxes to ensure that your order arrives safely; your tea ware is further protected by bubble sheets, which are wrapped around the original packaging before packing in a carton box.
How soon will I receive my order?
This will vary based on the amount of orders in our system at any given time, as well as your location and shipping method chosen. Orders take approximately 1-3 business days for processing as all teas are hand-blended and hand-packed to order.
What is your order turnaround times?
In an effort to maintain a fresh and continuously replenished inventory year-round, all our teas are hand blended and hand packed once we receive your order. Most orders are produced in 3-5 business days. Large orders with numerous items may take longer.
Whoops, my shipping address is wrong. What can I do?
Please double check that your address is correct. If you placed your order and it has not yet been shipped, we will be happy to make the change. Once the package has been shipped, you will be responsible to reach out to the carrier to request a redirect.
Can I change or add to my order?
As long as your order has not been shipped, we will be happy to make any changes you need. Please reach out to us as soon as possible.
How do I redeem an e-gift certificate?
So glad you asked. Simply add your item(s) to your cart and proceed to checkout like usual. During checkout you will be able to enter the e-gift code for payment.
What is your return policy?
All items are guaranteed up to 30 days of receipt for store credit. If you are unsatisfied with your products, we will gladly issue a store credit for your purchase price, excluding shipping charges.
Will my order arrive in time for Christmas?
We cannot guarantee the arrival of shipments in time for Christmas. We gave suggested cutoff dates as seen below for anticipated delivery before Christmas
Lewis Tea & Co. Shop products: December 15